Frequently Asked Questions (FAQs)

Effective Date: July 2026

We're here to make your shopping experience as easy and enjoyable as possible. Below are answers to some of our most commonly asked questions.

If you don't find the answer you're looking for, please contact us at lolaandlaneboutique@gmail.com. We're always happy to help!

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you'll receive a shipping confirmation email with tracking information.

Can I cancel or change my order?

We begin processing orders shortly after they are placed.

If you need to make a change or cancel your order, please email us as soon as possible at lolaandlaneboutique@gmail.com.

While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once your order has entered processing.

Shipping

How much is shipping?

We currently offer:

Economy Shipping: $7.95
FREE Economy Shipping on qualifying orders of $125 or more (before taxes and after discounts, if applicable).

How long will it take to receive my order?

Most U.S. orders arrive within 2–7 business days after processing.

Delivery times may vary depending on product availability, shipping destination, carrier delays, weather, holidays, or the warehouse fulfilling your order.

Do you ship internationally?

At this time, Lola & Lane Boutique ships only within the United States.

We hope to expand to additional countries in the future.

Why did my order arrive in multiple packages?

We partner with trusted fulfillment providers.

If your order contains products from different suppliers or warehouses, your items may ship separately and arrive on different days.

This is completely normal and does not mean your order is incomplete.

My tracking hasn't updated. What should I do?

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.

If your tracking hasn't changed after several days or you have concerns about your shipment, please contact us and we'll be happy to help.

My package says "Delivered," but I can't find it.

We recommend:

Checking around your delivery location.
Asking household members or neighbors if they accepted the package.
Contacting the shipping carrier for additional information.

If you're still unable to locate your package, please contact us and we'll do our best to assist.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 14 days of delivery.

Returned merchandise must be:

Unworn
Unwashed
Unused
In its original condition
With original tags attached (when applicable)

Please review our Return & Refund Policy for complete details.

Do I need to contact you before returning an item?

Yes.

Please contact us before sending any return.

Because our products are fulfilled by multiple suppliers, return instructions may vary depending on the item.

Returns sent without prior authorization may not be accepted.

Do you offer exchanges?

At this time, we do not offer direct exchanges.

If you'd like a different size or color, we recommend placing a new order after your return has been approved (if applicable).

How long do refunds take?

Once your return has been received and approved, refunds are issued to your original payment method.

Most financial institutions process refunds within 5–10 business days.

What items cannot be returned?

The following items are generally not eligible for return unless they arrive damaged or incorrect:

Final sale items
Clearance items
Personalized products
Gift cards
Swimwear
Bodysuits
Beauty products
Intimates
Earrings and certain jewelry (for hygiene reasons)

Please see our Return & Refund Policy for complete details.

Products

Will the item I receive look exactly like the photos?

We do our best to display product colors and images as accurately as possible.

However, colors may vary slightly depending on your screen or device settings.

What if an item is out of stock?

Because inventory is updated regularly, an item may occasionally become unavailable after an order is placed.

If this happens, we'll contact you promptly with available options, which may include a refund if the item cannot be fulfilled.

How do I know what size to order?

Whenever available, please refer to the product's size chart before placing your order.

If you have questions about sizing, feel free to contact us before purchasing—we're happy to help!

Payments & Discounts

What payment methods do you accept?

We accept the payment methods offered through Shopify at checkout, including major credit and debit cards and other available payment options.

How do I receive my 10% discount?

If your promotion includes a discount code, you'll receive it according to the terms of the offer. Be sure to check your inbox (and your spam or promotions folder if you don't see it).