Refund policy

Effective Date: July 2026

At Lola & Lane Boutique, we want you to love every purchase. If you're not completely satisfied, we're here to help. Please review our return policy carefully before requesting a return or refund.

Return Eligibility

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, items must:

Be unworn, unwashed, and unused.
Be in their original condition.
Have all original tags attached (if applicable).
Be returned in the original packaging whenever possible.
Be free from stains, odors, pet hair, or damage not caused during shipping.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

Final sale items
Clearance items
Gift cards
Personalized or custom-made products
Swimwear
Bodysuits
Intimates
Beauty products
Earrings and certain jewelry for hygiene reasons

These exclusions may vary depending on the supplier.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of:
- the item
- the shipping label
- the packaging
- the damage or defect

We will work directly with our fulfillment partner to resolve the issue as quickly as possible.

Return Authorization

Please do not mail any items back without contacting us first.

Do not send returns to the address listed on your order confirmation, shipping label, or package. Those addresses are fulfillment centers and are not our designated return locations.

Because we partner with multiple fulfillment providers, return instructions vary depending on where your item was fulfilled.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Returns sent without prior authorization or to an incorrect address may not be accepted and could delay or prevent your refund.

Return Shipping

Unless an item is damaged, defective, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning merchandise.

Please wait until you receive your return authorization and return instructions before shipping your item.

Refunds

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process your refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a defective item.

Exchanges

At this time, Lola & Lane Boutique does not offer direct exchanges.

If you would like a different size, color, or style, we recommend placing a new order after your return has been approved (if applicable).

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us immediately.

While we will do our best to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has been shipped.