Contact information
Effective Date: July 2026
At Lola & Lane Boutique, we're committed to providing exceptional customer service. Whether you have a question about an order, need assistance with a product, or simply want to reach out, we're here to help.
Customer Support
The best way to reach us is by email.
Email: lolaandlaneboutique@gmail.com
We strive to respond to all inquiries within 1–2 business days.
Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM Mountain Time
We are closed on weekends and major U.S. holidays. Messages received outside of business hours will be answered as soon as possible on the next business day.
How We Can Help
We're happy to assist with questions regarding:
- Order status and tracking
- Shipping and delivery
- Returns and refunds
- Product information
- Sizing questions
- General store inquiries
Before You Contact Us
You may find the answer you're looking for by visiting our:
- Shipping Policy
- Return & Refund Policy
- Frequently Asked Questions (FAQ)
These pages answer many of the most common questions about orders, shipping, and returns.
Order Questions
If you're contacting us about an order, please include:
- Your full name
- Your order number
- A brief description of your question or concern
Including this information helps us assist you more quickly.
Our Commitment
At Lola & Lane Boutique, we believe shopping should be enjoyable, simple, and stress-free.
If there's ever an issue with your order, we'll do our best to work with you and our fulfillment partners to find a fair and timely resolution.
Your satisfaction is important to us, and we appreciate the opportunity to serve you.
Thank you for choosing Lola & Lane Boutique. We truly appreciate your support and look forward to helping you find styles you'll love.